Kitchen Director

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Our Kitchen Director is a critical role to our leadership team that oversees all sales outside the restaurant, ensuring execution of Chick-fil-A service and quality standard.   As a Kitchen Director your primarily responsibility is overseeing all BOH operations and ensuring food safety standards are being exceeded. This individual has a heart for servant leadership, seeks to do everything with excellence and develop the team around them. It is our belief that leaders serve best, working alongside our team in the day to day operations. Providing remarkable experiences with operational excellence and desire to have a positive impact are all minimum requirements for this position. This position requires travel to local businesses, be present with guests and team members, and minimal office/planning time per week.


  • Experience as a leader in the customer service industry preferred

  • Proven ability to lead in quick paced environments as part of a team

  • Previous outside sales experience

  • Experience as a leader in food service operations preferred

  • Strong Computer skills (Excel, Word, Publisher)

Required Skills :

  • Meet ethical, integrity, and character criteria of Chick-fil-A standards

  • Positive attitude

  • Treat all guests, team members & leaders with: honor, dignity & respect

  • Self-motivated leader committed to personal growth

  • Passion for developing self and others

  • Ability to work at a quick, yet efficient and thorough pace

  • Team-oriented, adaptable, dependable, and strong work ethic

  • Willingness to step outside of job role to assist in other roles

  • Great communicator both in handling difficult situations and high volume pressure

  • Proactive instead of Reactive

  • Goal oriented and Results Driven

  • Honors and encourages others to follow the visions and values of the restaurant

  • Understand the federal and local health code regulations (willingness to take certification exam)


Director Duties and Responsibilities:

Be purposeful in living out the Create Raving Fan Strategy, which includes:

  • Work with the Owner/Operator to execute the business strategy

  • Execute Chick-fil-A Operational Excellence principles

  • Learn the business and support other areas when business need or time allows.

  • Achieve business results through focus and action on tactical objectives and tasks

  • Works with executive team to ensure appropriate daily restaurant staffing levels

  • Must love working in a team environment and building strong effective teams

  • Hold team members accountable through effective coaching and communication

  • Treats all team members with respect while providing them with direction and feedback.

  • Complete understanding of each key position in both the front and back of the store

  • Must be able to meet the physical demands of the position, which includes, but is not limited to standing for up to 9 hours and lifting up to 50lbs.

  • Demonstrate knowledge of the brand and menu items

  • Maintain regular and consistent attendance and punctuality

  • Greet guests to make them feel comfortable and welcome

  • Follow Chick-fil-A’s operational policies and procedures All other duties as assigned

  • Team Member attendance records

Kitchen Director Specific Duties & Responsibilities

In this role, your time should be spent (in order): working operations & overseeing BOH systems/processes creation & implementation. 

Top 3:

  • “Elite” Food Safety Environment

  • Ensure Chick-fil-A processes are being followed

  • Manage Food & Paper Cost

Operational Responsibilities:

  • Oversee BOH operations- lead team members, team leaders in the kitchen by coaching to perform better, celebrating successes, and taking disciplinary action when needed. 

  • Ensure Chick-fil-A systems are being followed/implemented. 

  • Maintain a REMARKABLE clean production environment 

  • Create, implement and hold accountable team members to daily check-list

  • Ensure product is date labeled and rotated FIFO

  • Maintain all equipment, coordinate any repairs that are needed to ensure that routine Maintenance is complete in alignment with Chick-fil-A operating systems

  • Assist with the ownership of truck order, produce order, bread order

  • Responsible for health inspections,  quality and food safety audits and end of month Chick-fil-A Beachwood Place Mall. 

  • Assist in the training of team members and leaders in both FOH and BOH operations

  • Conduct Daily SAFE evaluations, monthly FSE and work with leadership team to identify trends and create tactical plans to make sure findings are corrected. 

  • Align daily practices of the kitchen with the vision of the organization and the current goals of the organization. 

Location: Beachwood, OH
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