Hospitality Director

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Our Hospitality Director is a cornerstone of our leadership team that oversee all front of house operations, ensuring execution of Chick-fil-A service and quality standard.  This individual has a heart for servant leadership, seeks to do everything with excellence and develop the team around them. It is our belief that leaders serve best, working alongside our team in the day to day operations. Providing remarkable experiences with operational excellence and desire to have a positive impact are all minimum requirements for this position. This position requires to be present with the team and guest, with some office hours.  


  • Experience as a leader in the customer service industry preferred
  • Proven ability to lead in quick paced environments as part of a team
  • Experience as a leader in food service operations preferred
  • Strong Computer skills (Excel, Word, Publisher)

Duties and Responsibilities:

Be purposeful in living out the Create Raving Fan Strategy, which includes:

  • Work with the Owner/Operator to execute the business strategy
  • Execute Operational Excellence:
    • Speed of Service, Accuracy of Order, Attentive & Courteous & Cleanliness
    • Drive Second Mile Service (2MS) by Delivering WOW Experiences
    • Go beyond everyday expectations by anticipating needs
  • Achieve business results through focus and action on tactical objectives and tasks
  • Works with executive team to ensure appropriate daily restaurant staffing levels
  • Must love working in a team environment and building strong effective teams
  • Hold team members accountable through effective coaching and communication
  • Treats all team members with respect while providing them with direction and feedback.
  • Complete understanding of each key position in both the front and back of the store; Verifies completion of all operational assessment tools
  • Must be able to meet the physical demands of the position, which includes, but is not limited to standing for up to 9 hours and lifting up to 50lbs.
  • Demonstrate knowledge of the brand and menu items
  • Maintain regular and consistent attendance and punctuality
  • Greet guests to make them feel comfortable and welcome
  • Follow Chick-fil-A’s operational policies and procedures All other duties as assigned
  • Team Member attendance records

Required Skills :

  • Meet ethical, integrity, and character criteria of Chick-fil-A standards
  • Positive attitude
  • Treat all guest, team members & leaders with: honor, dignity & respect
  • Self-motivated leader committed to personal growth
  • Passion for developing self and others
  • Ability to work at a quick, yet efficient and thorough pace
  • Team-oriented, adaptable, dependable, and strong work ethic
  • Willingness to step outside of job role to assist in other roles
  • Great communicator both in handling difficult situations and high volume pressure
  • Proactive instead of Reactive
  • Goal oriented and Results Driven
  • Honors and encourages others to follow the visions and values of the restaurant
  • Understand the federal and local health code regulations (willingness to take certification exam)

Measurements of success (not limited to):

  • CEM Scores
  • Speed of Service
  • Team Member Engagement
  • FOH related FCR expenses
  • Total Sales Increase
  • CFA One Sales

This is a full-time position and requires that you be at least 18 years old. 

Location: Beachwood, OH
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